Regulatory guidelines
The framework we operate under, and the protections it gives you.
Who is regulated
Lending is carried out by Salora Capital Limited, an RBI-registered NBFC (CIN U72900MH1999PLC122849) subject to regulatory supervision. CreditThirty, a brand of MD Finlabs Private Limited, operates as its Lending Service Provider under a written arrangement, in line with the RBI Digital Lending Directions — which require that disbursal and repayment flow directly between the borrower and the regulated entity, with no pass-through or pool account of an LSP.
Protections you are entitled to
These are not favours; they are requirements.
Data protection
Personal data is handled in line with applicable Indian data protection law, including consent records, purpose limitation, retention limits and breach notification.
Reporting concerns
If you believe a regulatory requirement has not been met, raise it through grievance redressal. Unresolved matters can be escalated to the ombudsman after 30 days.
Is CreditThirty itself an NBFC?
No. CreditThirty is a brand of MD Finlabs Private Limited and operates as a Lending Service Provider. The lending is done by Salora Capital Limited, an RBI-registered NBFC, whose name appears on your Key Fact Statement and loan agreement.
Where do I escalate a regulatory concern?
Raise it through grievance redressal first, so there is a dated record and a named owner. If it is unresolved 30 days after you raised it, escalate to the RBI ombudsman.