Contact us
Two inboxes, each read by a person, on every working day.
How to reach us
Before you write
Include your loan ID or registered mobile number in the first message — it shortens every exchange.
Complaints
Support handles questions about applications, verification, disbursal and repayment. If something has gone wrong and support has not resolved it, use the grievance route instead — it carries defined owners and response times.
Which inbox should I use?
Write to support for anything about an application or an active loan: a disbursal that has not arrived, a payment you cannot complete, or a due date you are about to miss — mark time-sensitive messages as urgent in the subject line. Write to grievance only when support has already answered and the answer did not resolve it; that route carries defined owners and response times. Either way, email gives you a timestamped trail you can rely on later.
What we will never ask you for
No employee will ever ask for your OTP, UPI PIN, card number, CVV or account password, and we never collect repayment in cash or into a personal account. Anyone who does is attempting fraud, whatever number they call from. Hang up, and reach us yourself through the email address on this page rather than through anything the caller gives you.